Refund & Cancellation Policy

Last updated: October 2026

1. Online courses

Online (video) courses are delivered digitally and your access starts immediately after a successful payment. Because the content becomes available straight away, the fee for an online course is not refundable once access has been given, except in the cases listed in section 3.

2. Failed or duplicate payments

• If money is deducted but your course does not open, the payment is normally confirmed automatically once the bank confirms it. You can also press Check payment status on the payment page.
• If a payment cannot be confirmed, or you were charged twice for the same course, the extra or unconfirmed amount is refunded to the original payment method. Banks usually take 5 to 7 working days to show the refund.

3. When we refund an online course

• You paid but we are unable to give you access to the course, and we could not fix it.
• The same course was purchased twice by mistake.

4. Offline / classroom batches

Enrollment in an offline batch is confirmed by the academy after approval. To cancel, write to us before the batch starts; refunds for offline batches are decided by the academy on a case by case basis.

5. How to ask for a refund

Email support@skillsetgoacademy.com from your registered email with your enrollment number and payment ID. We reply within 24 to 72 hours. Approved refunds go back to the original payment method.

6. Certificates

A certificate that has been issued is not refundable. A certificate can be withdrawn if it was obtained by unfair means.